Consorcio de Transporte Metropolitano del Área de Málaga | 955 038 665 | usuarios@ctmam.es

FAQs

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2 November 2023

How can I apply for the Youth bonus on my Large Family transportation card?

2023-11-02T13:03:50+01:00November 2th, 2023|

Telematically, through the youth card form; you must fill in the "Large Family card" field, with the number of the Consortium card you have, which begins with 04. Once validated, you will receive a notification of automatic activation of the requested bonus. From that moment on, the balance will be increased in the next recharge operation. In person by appointment at our office located at Alameda Principal 11, 2nd floor; when the Consorcio has made the validation, the requested bonus will be automatically activated. From that moment on, the balance will be increased in the next recharge operation.

2 November 2023

What is the procedure to apply for the two bonuses?

2023-11-02T12:48:19+01:00November 2th, 2023|

Telematically through the following form In person, by appointment at our office located at Alameda Principal, 11, 2nd floor. In both cases, when the card is ready, you will receive notice that it will be mailed or picked up at the office, as indicated in the application.

2 November 2023

What do the two cards have in common?

2023-11-02T12:22:42+01:00November 2th, 2023|

The use is personal and non-transferable; both cards are printed with the photo of the cardholder as well as their name and ID card number. Multiple cancellations are not allowed. Bonus on the recharge amount is applied. When they expire they can continue to be used.

2 November 2023

What do I do if I lose my card?

2023-11-02T12:08:34+01:00November 2th, 2023|

You must request the issuance of a new card through any of the two ways: Telematically through the Youth Card form In person at the Consortium Office, by appointment. The balance on the card cannot be recovered.

2 November 2023

What do I do when I receive the card?

2024-02-02T11:05:15+01:00November 2th, 2023|

You must go to a Consortium point of sale and activate the card. Activation consists of purchasing and recharging the card. The purchase involves an initial disbursement of 1.50€ for management fees and the recharge is done for a minimum amount of 5€. In the same operation you must personalize the card indicating the number of jumps, just like the non-nominative card of the Consortium.

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