Consorcio de Transporte Metropolitano del Área de Málaga | 955 038 665 | usuarios@ctmam.es

FAQs

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2 July 2025

Where Can I Activate It?

2025-07-02T11:39:09+02:00July 2th, 2025|

You can activate your card at any sales point of the Consortia you applied to. For example, if you applied for the card with the Consorcio de Málaga, you'll need to activate it at a sales point in Málaga. It must be a sales point with a physical operator to perform the activation; first-time activations cannot be done at automatic top-up machines.

2 July 2025

How Can I Activate the Card I’ve Received?

2025-07-02T10:13:38+02:00July 2th, 2025|

Once you've received your card, you need to go to a sales point associated with the Consortia you applied to. You can find their locations on each Consortia's website. Tell the vendor you want to activate the Free Child Pass. For the first activation of a new Youth Card for a child under 15, an initial balance of €15 (the maximum amount of the child pass) will be loaded onto it. You won't have to pay the €15 balance. You'll only need to pay the €1.50 card management fee. The system will automatically increase the balance to the €15 limit. It's important that both you and the sales point check the receipt to verify that only the management fees are [...]

2 July 2025

How Do I Receive My Card?

2025-07-02T10:08:53+02:00July 2th, 2025|

For collecting your Youth Card, the following procedures apply: If you live within the autonomous community of Andalusia, you can choose to receive your card at your postal address or pick it up at the offices of the Consortia where you submitted your application. You'll need to indicate your preference on the application form. If you reside outside Andalusia but within Spain, you can pick up the card at the Consortia office where you applied for it. In both cases, once your card is ready, you'll be notified by email and/or SMS. Keep in mind that the card won't be operational until you activate it at a sales point of the Consortia where you applied for it, by paying a [...]

2 July 2025

What documentation do I need?

2025-07-02T10:05:49+02:00July 2th, 2025|

To get the Youth Card, you'll need to provide the following documents along with your application form: DNI or NIE (Spanish National ID or Foreigner's Identity Number). A recent color passport-sized photograph with a white background. An email address or mobile phone number to receive notifications about your card's dispatch or pickup. If you also have a Large Family Consortia card, you'll need to provide that card's number

2 July 2025

Which of the Nine Consortia Should I Apply to for My Card?

2025-07-02T10:04:06+02:00July 2th, 2025|

We recommend applying for your card with the Consortia whose metropolitan area you'll use public transport in most frequently. This makes it easier to resolve any issues and allows you to use specific services of that Consortia that might not be available or active for cards from other Consortia. Keep in mind that the sales points of a specific Consortia can only replace cards issued by that same Consortia. Also, the initial activation of your card can only be done at sales points within the Consortia where you applied for it. For example, if you applied for your card with the Consorcio de Sevilla, you can only activate it within the Consorcio de Sevilla's network of sales points. However, subsequent [...]

2 July 2025

How to apply for the Andalusian Youth Transport Card (or activate the benefit if you have a Large Family Card)

2025-07-03T08:44:42+02:00July 2th, 2025|

To apply for the Youth Card, visit the following website You can also apply in person by submitting a printed form and the required original documentation. You can pick up and fill out the form at the offices themselves, or download and complete it beforehand from each Consortia's website. Please check with the Consortia office in advance to see if an appointment is necessary.

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