What should I do if a driver mistakenly charges two fares to my Travel Card?
Firstly, ask the driver to cancel the extra fare on the ticket machine. If this is not possible, please contact the bus company providing the service.
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June 2020
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June 2020
What should I do if the card fails to work but appears to be in good condition?
Go to any official sale point and request a free replacement – any remaining credit will be transferred from the old card to the new one.
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June 2020
What happens if the card still has credit when I return it?
The card is an integrated travel pass and, as such, public transport journeys, not cash, are stored on it whenever it is topped up. For this reason, credit can never be refunded. However, as the card does not expire, you can use up any remaining journeys on any of the various transport services provided by the Consortium before returning your card.
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June 2020
Does the card expire?
No, it does not expire. Only the Large Family Travel Card has an expiry date for the special discounts it offers, though even after this date it may still be used in the same way as the standard Travel Card.
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June 2020
What happens if my Large Family Travel Card expires?
The card can be used in the same way as the standard Travel Card, though the specific benefits it affords holders will no longer be available.
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June 2020
Can I use my card on other modes of transport?
Yes, in addition to the intercity buses of the metropolitan area, I can use the urban buses of Malaga, Alhaurín de la Torre, Benalmádena, Rincón de la Victoria and Torremolinos, the Metro lines and suburban trains of Malaga as well as all the services of the other Andalusian Consortiums.
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June 2020
What are fare zone crossing?
The zones into which the geographical area served by the Consortium is divided in order to establish the fare to be charged for each journey.
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June 2020
How many zones are there?
The Consortium has divided its area of activity into 4 zones: Zone A consists of the area covered by the local EMT bus company in the city of Malaga itself. Zone B comprises Benalmadena, Alhaurin de la Torre, Almogia, Casabermeja, Totalan, Rincon de la Victoria, part of the town of Cartama and those areas of the city of Malaga not covered by EMT services, such as Olias and La Araña. Zone C consists of Mijas, Alhaurin el Grande, Pizarra, Colmenar, and the area of Cartama not included in zone B, which starts from the Aljaima district. Zone D is the town of Alora alone.
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June 2020
What is a fare crossing?
The act of travelling from one fare zone to another.
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June 2020
What is a standard ticket?
The ticket purchased in cash on board the bus, this is aimed at the occasional traveller. With the exception of certain special services, the fare is calculated in accordance with the number of zone changes involved. This ticket does not give passengers a fare reduction when changing buses.